JOB DESCRIPTION: Supervises and coordinates activities of nursing personnel in one or more patient care units. Verifies that patients' needs are met and evaluates unit nursing care and performance. Participates in planning work of assigned units and coordinates activities with other patient care units and related departments. Plans and organizes training for unit staff members, and participates in guidance and educational programs. Participates in the hiring process and is responsible for development, evaluation and ongoing management of assigned direct reports. Provides professional nursing care in adherence with EHC guidelines and protocols for patients during bedside assignments. Embodies our Care Transformation Model to maintain an environment of trust, fairness, consistency and confidentiality with team members and with internal and external customers. Listens and seeks clarification through Intentional rounding. Completes rounding log and uses findings to develop solutions to identified issues within scope of accountability. Ensures the consistent practice of bedside report and completes monthly audits. Shares knowledge with others within work group/department. Represents needs and interests of direct reports to all levels of the leadership structure. Communicates proactively. Communicates effectively orally and in writing. Supports the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. Interprets policies and procedure to nursing staff and patients/families. Makes changes in clinical assignments based on patient care needs and demonstrated staff competencies. Promotes a safe, therapeutic, customer-friendly environment. Responds promptly to patient, family and staff concerns seeking to bring issues to resolution. Provides feedback to patient care team regarding issues. Demonstrates clinical knowledge needed to coach staff on day-to-day activities. Pursues continuous learning to gain additional knowledge in area of clinical specialty. Interacts effectively with members of the health care team and ancillary departments to monitor and achieve quality patient outcomes. Supports evidence based changes to clinical practice in pursuit of quality patient outcomes. Ensures service 10 is practiced on their unit and shared throughput the healthcare system. Exercises problem solving skills to optimize patient flow while maintaining quality patient care. Collaborates with healthcare team regarding bed management to ensure appropriate patient placement based on clinical needs. Outpatient/procedural: ensures and contributes to improvement in patient access, cycle times, and patient wait times. Holds self and others accountable for behaviors that are drivers of quality improvement. Completes audits of practice as defined by unit/organizational quality plan. Manages PDSA cycles for particular improvement efforts in collaboration with the Unit Director, CNS, UNE and the unit practice council. Supports development of protocols for practice based on evidence. Educates staff and monitors compliance of staff in cohort; elevates non-compliance issues. Completes documentation audits for cohort in conjunction with quality and business managers. Builds, maintains and supports a culture that fosters effective working relationships within a safe working environment. Utilizes and models behaviors to manage conflict within scope of responsibility. Identify service recovery strategies that preserve individual dignity. Knows and is articulate about area performance against service standards. Hold others accountable for behaviors that drive service improvement and excellence. Utilizes the problem solving model to independently resolve patient problems and follows through to implement solutions. Monitors service behaviors of cohort, coaching for consistency amongst all staff. Responds to and manages customer service issues that arise in day to day work. Rounds on patients and families daily. Proactively intervenes to address and/or prevent customer service issues. Brings to leadership identification of policy issues that impact customer service. Assists to complete investigation of STARS reports or other customer service issues at the direction of the manager. Identifies customer service issues other departments may have that affect safe, accurate, timely provision of patient care and efficient use of human and other resources. Submits and/or presents agenda items for huddle. Attends staff meetings regularly. Supports other Assistant Nurse Managers in work they are trying to accomplish. Provides input for accurate preparation of the annual operating and capital budgets, including staffing issues, patient flow issues, and process change opportunities. Manages resources that achieve safe, cost effective, clinically appropriate patient care. Understands established area budget and adjusts resource utilization to minimize variances. Works within a Shared Governance framework to identify and address issues, solve problems and evaluate outcomes. Participates on departmental and/or interdepartmental committees to address unit and system problems/issues. Implements service, quality and productivity improvements. Collaborates within UPC and across organization to identify and develop innovative strategies. Manages unit to meet the established cost per unit of service. Optimizes use of staff time and non-salary resources to improve quality while decreasing costs. Identifies need for capital equipment and repair of such. Verifies staffing model with Business Manager to ensure clinical efficacy.
MINIMUM QUALIFICATIONS: Bachelor of Science in Nursing required. Master of Science in Nursing preferred. Five years of nursing experience. Current Georgia RN license required. BLS/ACLS certification required.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.