JOB DESCRIPTION: Initiates and develops relationships with current and potential referral sources and patients in acute care hospitals to educate patients in understanding rehabilitation services. Assists patients with facilitating the process for admission to the rehabilitation hospital. Achieves quantifiable objectives set by hospital management. As a Clinical Liaison, calls upon hospitals/personnel, physicians and other potential referral sources to develop and manage key accounts within a specific geographical territory. Creates target lists of contacts and decision makers in assigned hospitals. Develops relationships, provides excellent customer service and educates referral sources on services provided by the hospital. Problem solves service issues with tact and resourcefulness. Demonstrates positive referrer satisfaction and account retention. Documents pre-admission assessments on referred patients that justifies admission into a rehabilitation hospital and appropriately recommends candidates for admission. Considers financial issues as well as discharge disposition of patient. Works collaboratively with admission personnel, administrators and physicians in the admission process. Fosters team work throughout entire process. Educates potential patients and families on acute rehabilitation and benefits of program(s). Distributes collateral materials appropriately. Supports Sales and Marketing through educational programs, tours, meetings, etc. in assigned hospitals. Develops strategies to grow market share in core business lines in assigned hospitals. Creates quarterly goals and objectives and submits to supervisor. Works with VP/Director Business Development to identify opportunities for expansion of strategic business initiatives. Serves as an advocate and educates hospitals and communities on acute rehabilitation. Continually strives to improve and develop the Nurse Liaison program, regularly identifying improvements and suggests changes as needed. Supports team members in the field. Develops and maintains professional credibility. Gains mutual respect and builds confidence throughout assigned hospitals. Provides leadership and direction to assigned facilities. Recommends changes to schedule that enhance the efficiency and volume of admissions, including program expansion, to assigned hospitals. Performs other related projects and duties as assigned.
MINIMUM QUALIFICATIONS: Bachelor's degree/ BSN preferred OR an Associate's degree with 4 years previous experience as Rehab Liaison. Previously demonstrated experience working in a clinical setting where they were directly involved with patient diagnosis and/or assessing acuity for complex patients/residents. Demonstrated familiarity with hospital admissions procedures. Proven track record in sales and marketing with at least one year experience in sales and marketing position or related preferred. Strong preference given to candidates who have previously operating in the sales function of a medical device, institutional pharmaceutical or healthcare setting company. Consideration will be given to those with prior Durable Medical Equipment and / or Home Health and /or Hospice. Licensure/Certification: GA RN, PT, OT, or Speech licensure required.