The Director Radiology Operations provides strategic and operational leadership for radiology and imaging services across an assigned hospital, ambulatory operating unit, or multi-site portfolio. This role is responsible for ensuring high-quality patient care, operational efficiency, regulatory compliance, financial stewardship, workforce development, and alignment with organizational goals. The Director serves as a key operational leader for imaging services, partnering closely with clinical leadership, physicians, and administrative teams to advance performance, support growth, and maintain exceptional patient and staff experience.

Key Responsibilities:

Operational Leadership

1. Oversee on-site managers and daily operations of imaging services including Diagnostic, CT, MRI, Ultrasound, Nuclear Medicine, Interventional Radiology, mammography, and related modalities. 
2. Develop, implement, and monitor standardized workflow processes to drive efficiency, throughput, and quality.
3. Work closely with access leadership and lead the optimization of scheduling, staffing, and resource allocation to meet volume demands.
4. Ensure timely coordination of patient care in partnership with physicians, nurses, and ancillary departments.
5. Prepare and implement surge, inclement weather, and other specialized planning efforts to assure patient throughput and staffing plans

Strategic Planning & Performance Management

1. Collaborate with senior leadership to execute strategic priorities, productivity, and service line growth initiatives. 
2. Utilize performance metrics, dashboards, and data-driven analysis to monitor productivity, cost management, access, and service outcomes. 
3. Drive continuous improvement initiatives and other operational improvement methodologies.
4. Support system capital planning, equipment replacement strategy, and facility process and improvements.

Financial Management

1. Develop and manage daily productivity metrics.
2. Monitor financial performance, identify productivity and expense variances, and implement corrective action plans to align with hospital and ambulatory OU budgets.
3. Ensure appropriate charge capture, documentation accuracy, and compliance with billing best practices.

Regulatory Compliance & Quality Assurance

1. Maintain compliance with all regulatory and accreditation bodies (e.g., Joint Commission, ACR, DOH).
2. Ensure adherence to radiation safety standards and maintain oversight of modality specific quality programs.
3. Lead and support quality improvement initiatives to enhance patient safety and outcomes.

Leadership & Staff Development

1. Provide direct leadership to on-site modality managers, supervisors, and technologists, technical assistants, transport, and other support personnel.
2. Recruit, hire, onboard, and develop high-performing team members.
3. Conduct performance evaluations and ensure ongoing staff competency.
4. Foster a culture of accountability, communication, and patient-centered care. 
5. Promote staff engagement, retention strategies, and professional development opportunities.
6. Responsible for implementing pipeline strategies for staffing. Partner with local schools and programs to secure a consistent flow of students.
7. Partner with HR and modality operations leaders to build and grow a competitive platform to attract and recruit best of class talent.

Physician & Stakeholder Collaboration

1. Serve as primary administrative liaison to radiologists, procedural physicians, and OU leadership.
2. Facilitate effective communication, service recovery, and partnership-building across clinical teams.
3. Support interdisciplinary committees, workgroups, and organizational initiatives.

Patient Experience

1. Ensure consistent delivery of compassionate, timely, and high-quality imaging care.
2. Oversee service recovery, complaint resolution, and patient satisfaction improvement efforts at the OU level. 
3. Advance initiatives focused on patient access, reduced wait times, improving communication. 
4. Support technologies focused on an omni-channel scheduling approach and self-service strategies.

Additional Duties as Assigned

Travel: Less than 10% of the time may be required.

Work Type: Hybrid employee - splits time between working remotely and working in the office. 

Minimum Qualifications:

Education: Bachelor's degree in Radiologic Sciences, Healthcare Administration, Business, Nursing, or a related field.

Experience: 7-10 years of progressive leadership experience in radiology, imaging services, or healthcare operations, including responsibility for multi-modality or multi-site operations. Demonstrated experience with operational improvement, financial management, productivity oversight, and strategic planning.

Knowledge, Skills & Abilities 1. Strong leadership and team building abilities. 2. Exceptional communication and relationship building skills. 3. Operational and financial acumen. 4. Ability to analyze complex data and translate insights into action. 5. Knowledge of Radiology technology, workflows, safety standards, and regulatory requirements. 6. Adaptability and a commitment to continuous improvement. 7. Working knowledge of accreditation and regulatory standards applicable to radiology and imaging services.

Preferred Qualifications:

Education: Master's degree.

Licensure/Certification: Current licensure or professional certification relevant to area of clinical expertise, as applicable. Lean, Six Sigma, or other process improvement training.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.